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Privacy Policy

At Conway Family Wines, we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We do not sell, rent, or share any portion of our customer database to third parties. We utilize your information only within Conway Family Wines, producer of Rancho Arroyo Grande and Deep Sea wines, so that we may offer you a superior level of customer service reflective of the quality of our wines. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Order Security

To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, your date of birth and credit card number. We understand the sensitivity of this information and maintain our files carefully and do not share this information with any other organizations.

In addition to obtaining personal information, we collect tracking information for statistical purposes that are disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.

All of the customer data we collect is stored on a secured server to protect against unauthorized access. As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.

Customers can be assured that orders placed online with Conway Family Wines are secure. Personal information such as credit card numbers is required to complete an order online. This information is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today.

Cookies

A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible ONLY to Conway Family Wines, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and personal information. We are also able to maintain your session information from one visit to the next.

 

Changes to your Personal Data

In the event you wish to change any of your personal information or membership status, please contact us by written notification to our email address at info@conwayfamilywines.com or call at (805) 618-1185.

Email Opt-Out

We comply with the Federal laws in sending offer-driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at info@conwayfamilywines.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.

If you have any concerns with our Privacy Policy effective June 1, 2010, please contact us at: (805) 618-1185.
 

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