Returns & Cancellation
We will replace or issue a refund for any bottle of wine that is damaged or flawed. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to service@conwayfamilywines.com if you have concerns about weather or to arrange for the return of corked or flawed product. Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Please contact us at (805) 489-2855 ext.1012 for return instructions. A 15% restocking fee will be applied to all canceled orders.